Patient access support
Keep Scheduling,
Outreach, and Recall Moving.
Defined administrative support for appointment coordination, patient communication, recall, and visit readiness—using your scheduling rules and escalation pathways.
How the work moves
From a pending task to a documented next step.
We work within your systems and follow your defined rules to move each task forward—helping reduce manual effort and keep scheduling, communication, and recall on track.
Receive task
We accept tasks from your system, such as recall outreach, appointment requests, or follow-up items.
Check your rules
We follow your documented rules, scripts, and escalation pathways.
Coordinate contact
We reach out to patients using your approved channels and document outcomes.
Update or escalate
We update your system and escalate when defined criteria are met.
Defined responsibilities
Your scheduling rules.
Consistent administrative support.
We operate as an extension of your team, working within your workflows, protocols, and communication preferences.
MEDICOSMOS handles
- Appointment coordination
- Confirmations and rescheduling
- Administrative communication
- Recall outreach
- Agreed readiness checks
Your care team retains
- Clinical prioritization and triage
- Medical advice
- Access exceptions
- Capacity and scheduling policies
Operational visibility
Know what is pending and why.
We document each interaction and keep status current in your system, so your team can see what’s next and where attention is needed.
| Task | Status | Next action | Owner |
|---|---|---|---|
| Recall | Contact attempted | Retry per policy | Operations |
| Appointment | Client action needed | Confirm available slot | Client team |
| Readiness | Documents pending | Request required information | Operations |
Coverage defined together
Agree the channels, hours, and scope.
We tailor our support to your environment, including communication channels, coverage hours, languages, and volume based on your needs and workflows.
Channels
Defined during scoping
Schedule
Defined during scoping
Languages
Defined during scoping
Volume
Defined during scoping
Frequent questions
Does this include clinical triage?
Clinical prioritization and advice remain with your authorized team.
Can we start with one queue?
Begin with a defined scheduling, outreach or recall workflow.
Let’s make progress together
Let’s review your patient access workflow.
Share your goals and current workflows, and we’ll discuss how MEDICOSMOS can support scheduling, communication, and recall using your existing systems and processes.
